FAQ

Welcome to our new online shop. We hope it will make your buying experience simple.

Below is some key information.

HOW DO I ADD A PRODUCT TO MY BASKET?

Simply select an item from anywhere on this site.

Choose your preferred size and then click the 'add to basket' button. You can see the total amount in your Basket by looking at the top right hand corner of the website, which displays the amount of items in your basket and the total value.

HOW DO I VIEW MY BASKET?

When you have finished adding items to your Basket, you can view your basket by clicking the 'View Basket' button at the top right of the website.

HOW DO I PAY FOR AN ITEM(S)?

Go to the checkout page. A direct link can be found at the top right of the website or after viewing your Basket. When you are in the Checkout Area, you will be prompted to enter your payment details to complete your order securely.

PAYMENT OPTIONS.

WHICH CREDIT CARDS DO YOU ACCEPT?

You can pay by Visa, Mastercard, Delta, Solo, Visa Electron, American Express and PayPal. All prices are inclusive of VAT at the current rates and are correct at the time of entering the information onto the system.

The total cost of the order is the price of the items ordered plus the delivery charge. Please note that we will be unable to change from a residential address to a business once the order has been dispatched.

DOES MY CREDIT CARD GET VALIDATED?

All credit/debit cardholders are subject to validation checks and authorisation by the credit card issuer.

If the issuer of your payment card refuses to or does not for any reason authorise payment then we will notify you by email and not dispatch the order.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other fraud prevention schemes.

At all times where we disclose your information it will remain fully secure. If you believe your detils are incorrect, you may correct those details by following the procedure set out in your privacy policy.

ARE PAYMENTS PROTECTED?

Yes. All payments are protected by Shopify Protect.

Thank You.

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