RETURNS

Bitflek guarantees to refund any item that you are not completely happy with when you return it to us within 28 days of receipt.

In order to be eligible for a refund, your item/s must be returned to us unused, and in their original packaging, and with all the original brand tags still attached. Refunds will be credited to your original method of payment.

RETURNS BY POST
Please note that we are not liable for the delivery costs. We recommend using either Royal Mail Recorded Delivery (with sufficient compensation cover for the value of the contents) or a delivery service such as DHL. Please note that we are not liable for items lost in the post. Returned items must be packaged securely as we cannot accept returned items that are damaged in transit.

Any refunds will be credited to your original payment method. Please note that Credit Card Companies only allow refunds to be made to the Credit Card used to pay for the original order. 

Please also be aware that it can take as long as seven working days for a refund to be acknowledged by your Credit Card Company. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation e-mail. Thank you.

INTERNATIONAL RETURNS
In order to be eligible for a refund, your items must be returned to us unused, and in their original packaging, and with all the original brand tags still attached. Refunds will be credited to your original method of payment.

Please note that we are not liable for the delivery costs. We recommend using either Recorded Delivery (with sufficient compensation cover for the value of the contents) or a delivery service such as DHL. 

Please note that we are not liable for items lost in the post. 

Returned items must be packaged securely as we will not accept returned items that are damaged in transit.

It can usually take up to 21 working days (excluding weekends and public holidays) for your return to be delivered back to our warehouse in the UK, depending on your location and which Postal Service you use. Please see the below time frames as a guide:

Ireland - 14 working days
France and Germany – 14 working days
Spain and Italy - 15 working days
Rest of World – 21 working days

We’ll send you an email as soon as we’ve received your return back at our warehouse in the UK in its original condition. Once received, it can then take up to 10 working days for the funds to appear back in your account depending on your Bank or Credit Card Issuer.

RETURNS ADDRESS
B I T F L E K Returns

Unit 7 Birch Copse
Technology Road
Poole
Dorset
BH17 7FH
United Kingdom

EXCHANGES
Unfortunately, we cannot process exchanges on orders, therefore any unwanted item will need to be returned for a refund and a new order placed for the required item. Please note that Returns by post need to be returned to:

B I T F L E K Returns
Unit 7 Birch Copse
Technology Road
Poole
Dorset
BH17 7FH
United Kingdom

STATUTORY RIGHTS
Your statutory rights are not affected by our return policy.

DOWNLOAD THE RETURN FORM HERE

Search